How to get driving directions via Google Maps?

Video showing how to get driving directions for your stops via Google Maps   Step by Step instructions From the Home screen, click the Share icon Click on the maps icon to open Google Maps. You need to have Google…

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How to customise the Tracking Link from the app

Video showing how to customise the tracking link you send to your customers   Step by Step instructions From the Home Screen, click Menu Choose Settings   Click the SMS Tab Edit the templates Click Save Sharing your location from…

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How to setup default Start & End locations

Video showing how to setup your default Start & End Locations     Step by Step Instructions Login to your account on the Locate2u Mobile App. From the Menu click Settings   Expand the Start & End Location section  …

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How to Create your team on Locate2u

You can invite new members to join your team from the Locate2u Web Portal. Quick video on how it works: Step by Step Instructions Login to your Locate2u Admin Portal Go to Settings -> Team Members -> Create Team  …

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Who can use Locate2u?

Locate2u can be used by any service business or individuals having pickup and delivery tasks. Some typical users of Locate2u are: Home and Commercial couriers services who need a route planner. Service Technicians and Repair business who need a route…

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What Phones are supported?

Locate2u  app will work on iPhone and Android phones. Phone Requirements: Android 6 and up Apple iOS 11 and up Download iPhone App here: Download iPhone App here:

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Getting Started with Locate2u Mobile App

Locate2u connects service companies and drivers with their customers. As a worker you plot your daily stops on the map and share your route with your customers. Your customers always know where you are and when can they expect their…

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Some common reasons of inaccurate location

For Locate2u app to work correctly it always needs location access and location services running in the background. This helps with correct stop and route plotting. Some common scenarios where the location data is not plotted correctly are: Location Sharing…

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How do you upload your photo and logo?

You can upload your photo and company logo from the Locate2u mobile apps. This gives your customers a much more personalised experience working with you. Login to your account From your app Go to Settings -> My Profile -> Choose…

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How to Plan your Routes for the day?

Video showing how to Add Stops and design your route for the day   Step by Step Instructions: Login to your account on the Locate2u Mobile App From the home screen click Add a Stop   Start typing a few…

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How do I share my location with someone else?

To share your location with your customers follow these steps: Method 1: From the home page select the appropriate date and then click List Click on the stop for which you want to share the location Click the Arrow icon…

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How do i delete a stop in the Route?

To delete a stop from your route follow these steps: From the Home page: Select the appropriate date and then click the List tab Click on the stop you wish to remove Click delete

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My location is not showing on the map?

Apple has added a new privacy features to iOS 13 which gives you far more control over how often apps can access your location and ways to stop apps from scanning nearby Bluetooth and Wi-Fi networks to guess your location….

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How does Locate2u work?

Locate2u connects service companies and drivers with their customers. As a worker you plot your daily stops on the map and share your route with your customers. Your customers always know where you are and when can they expect their…

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Does Locate2u work anywhere in the world?

The Locate2u app can be used anywhere in the world. You just need the latest iPhone or an Android device and have the Locate2u app installed. You also need a stable internet connection and location sharing should be turned on. …

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Where is my data hosted?

Your data is hosted on secure Azure datacenters. We value your privacy and you are in control of who you share your location with from within the app.

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Is my Location Data Private?

Yes. We value your privacy and you are in control of who you share your location with from within the app. For someone to find your location you give us explicit permission by: Creating and logging into your account. Sharing…

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How do i contact Customer Support?

As a Locate2u user you can reach our customer support team in a few ways: Email: help@locate2u.com Live Chat from within the App & Admin site Phone: Australia: 1300 163 087 USA: +1 833 245 1044 Support Hours: 8am(AEST) –…

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