Insights on solving the last mile delivery challenge, reducing failed deliveries, and meeting rising customer expectations.
85 articles
Gently and DeliverZero are bringing reusable takeout containers to Los Angeles food delivery. How the zero-waste partnership works and why it matters.
Retailers heading into peak season are focusing on delivery date certainty, not just speed. Why customers now pick the right date and how to cut shipping air.
For the first time in about four years the US Postal Service will not raise parcel fees for the holiday peak, as it expects lower demand this December.
In parts of South Africa where courier services are scarce or costly, communities send parcels by minibus taxi. How the informal last mile network works.
Food delivery robots from Starship and others are being kicked, tipped over and damaged. Why people vandalize delivery robots and how engineers are responding.
Online used car dealer Carvana has added same-day delivery, bringing instant e-commerce expectations to car buying. How the service works and why it matters.
Businesses are turning to e-bikes and cargo bikes as a cheaper, low maintenance option for last mile delivery. What studies of city cargo bikes have found.
Royal Mail is trialling drone mail delivery to remote Orkney islands, a modern step in a long history of getting post to hard-to-reach places in the UK.
Ten last mile delivery metrics worth tracking, from on-time and first-time success rates to cost per mile, returns, driver performance and environmental impact.
How technology improves local deliveries, from order management and real-time tracking to route optimization, better team communication and happier customers.
Practical ways to reduce the carbon footprint of last mile delivery, from route optimization and electric vehicles to consolidated drops and greener packaging.
Why customer engagement in the last mile matters as much as logistics, and practical ways to keep customers informed, involved and happy until delivery.