Australia Post (AusPost) has announced it will build a new cutting-edge facility in Queensland. The parcel facility will be at Brisbane Industrial Park, opening in 2026. This will be the largest sorting facility in the state. The company is investing over $50 million in this initiative.
The facility will allow them to increase its operational footprint in the country. In the last 12 months, 39 AusPost network operations sites have been upgraded.
Group CEO and managing director Paul Graham says: “Queensland continues to experience year-on-year e-commerce growth, with 82% of Queenslanders making an online purchase in the past year. This new parcel facility will help us respond to that demand and deliver parcels to customers’ doors sooner.”
Modern facility for parcel handling
The facility will be able to process up to 176,000 parcels per day. It will also have a large and small parcel sorter with integrated x-ray screening.
Graham says AusPost’s delivery team will also benefit from being closer to delivery catchments, reducing their on-road time and ultimately improving services for customers throughout South East Queensland.
Communications minister Michelle Rowland says the facility will assist AusPost to adapt to increased customer and business demands. “The Government is supporting Australia Post to modernize in response to changing consumer demands, and this investment will help ensure the business is well positioned to meet the challenges and demands of the future,” says Rowland.
Brisbane Airport CEO Gert-Jan de Graaff says this new initiative will be the largest industrial project ever constructed at Brisbane Airport. “By providing Australia Post with direct airside access, we’re streamlining the delivery of time-sensitive parcels, benefitting millions of Queenslanders in the South East and regional areas of the state,” he says.
AusPost changing with the times
The business teamed up with Salesforce earlier this month to modernize its operations. This business move will help support a better customer experience in sales and marketing.
Michael McNamara, executive GM, enterprise services at Australia Post, said at the time of the announcement: “Investment in cutting-edge technology is crucial in ensuring we set the business up for success as we continue to simplify and modernize our operations. Salesforce has the right platform for us to revolutionize how we connect with customers by harnessing the transformative potential of AI and data-driven insights.”
In October, the company opened a state-of-the-art parcel facility in Avalon, Victoria. The facility’s design has been designed to meet the demands of the modern e-commerce landscape.
Australian parcel delivery market
Mordor Intelligence reports the Australian courier, express, and parcel (CEP) market is estimated to grow at an annual compounded growth rate (CAGR) of 5.12% in the next six years.
Another report by IBIS World says online retail is underpinning a boom in demand for parcel delivery through courier services. “These trends have opened up opportunities for many smaller operators, which has encouraged a flood of new entrants into the industry.”
The report adds the industry’s ability to compete with the related postal services industry strongly influences its performance. “Australia Post dominates the Postal Services industry. Australia Post is excluded from the Courier Pick-up and Delivery Services industry because it uses centralized collection points, such as post offices and boxes.”
About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
