Attention delivery business owners! If you’re struggling to keep your operations under control and wondering exactly ‘how do I manage my delivery business?’
This article can help! We’ll be going through the relevance of delivery management, as well as the benefits of automating your entire delivery process.
Get your business in shape and gives this article a read!
Why is delivery management important?
The unprecedented growth of the e-commerce industry has made a significant influence on customer expectations, demand patterns, order fulfilment and delivery turnaround times.
The best way to improve your business’ profitability and ensure customer retention is by automating the entire delivery process. This can be achieved by having an efficient delivery management system so you can optimize bookings and driver schedules, as well as meet customer standards.
Cue in delivery management software!
What is delivery management software?
If you’re spending hours planning routes, managing bookings and are struggling to communicate with your drivers while they’re on the road then delivery management software is the perfect solution.
Delivery management software (DMS) is a tool used to automate all delivery operations for a seamless experience. That way you can improve driver performance, meet customer satisfaction and optimize delivery routes.
Integrating DMS within your system takes away the stress of finding ways to make your business more profitable and efficient.
How delivery management software can help manage your delivery business
Proof of delivery
Proof of delivery is the delivery receipt confirming that the customer has received their package.
Locate2u offers electronic proof of delivery for businesses so they can capture e-signatures and images to confirm a delivery has been successfully completed. This information is then stored in the all-in-one platform and can be easily accessed should there to be clarification on a delivery or to resolve customer disputes.
If a package is misplaced, missing or damaged. POD gives all the delivery information needed to improve security for your business.
Visibility of deliveries
DMS gives you access to real-time tracking so you see the exact geographical location of your drivers throughout the day. This reassures you that every driver is on track and deliveries are being completed in a timely manner.
If you’ve ever had a customer call up asking the whereabouts of their order, real-time visibility allows you to give customers the information they need without chasing up your drivers. Who has time for that?
You can also send customers a live tracking link via email or SMS so they can anticipate the arrival of their delivery. Such transparency keeps customers a part of the delivery experience and builds trust that transforms into potential repurchases.
Improved customer experience
If you’re running a small business then customer retention is crucial to maintaining profitability within your business. Giving your customers the best service possible and making them feel like a priority will increase the possibility of them becoming a repeat customer.
Delivering on your promises of fast delivery and accurate ETAs are just some of the key ingredients to keeping your customers happy. No one wants to receive a large time window without a guarantee their order will arrive on time.
Consumer behavior has changed and not following on your promise could result in negative reviews published online with the ability to tarnish your business’ reputation. Delivery management software enables you to give customers the transparency and control over their delivery experience that they want!
Optimized routes and route planning
Say goodbye to manually planning delivery routes and hello to all the hours you can save every week.
Route optimization builds the most efficient routes for your drivers by taking into consideration driver availability, the types of vehicles and products being delivered, the location and number of stops etc.
Within seconds you can have delivery routes planned out for you so you don’t have to waste time manually filling out spreadsheets. Pen and paper is of the past!
This gives you better control of your delivery operations and allows you to focus on other areas that need improving. Cut down the time working in your business so you can work on your business!
A reliable DMS like Locate2u allows you to add in last minute bookings without disrupting your schedule for the day. The more orders your delivery drivers carry out the more money you can make for your business.
Reduced costs
Saving money for your delivery service can be made possible with a quality delivery management tool.
Accessing analytics and data of the performance of your business and driver can highlight where most of your expenses are coming from. Placing your drivers on the most efficient routes can reduce fuel consumption and save your business money.
Also DMS lets you see which drivers are harshly braking, excessively idling, making sharp turns and speeding. That way you can identify which driver needs more training so that your company vehicles are being driven safely. This can contribute to the longevity of your vehicles and keep track of when maintenance is required.
Manage your delivery business with Locate2u
If you’re wondering how to manage your delivery business then Locate2u can help. You can enhance your delivery processes and boost business performance by integrating Locate2u within your system.
Offer more delivery options to your customers like same day delivery by using this tool!
Learn more about how you can improve your delivery management processes by getting in touch with our team today!
