Frequently asked questions

  • Getting Started

  • What happens once you sign up?

    We will book you in with an implementation expert to run you through the setup and have the system configured to suit your business.

  • How long is implementation?

    Implementation time will vary based on the size of your business. Setting up a single account can be completed in minutes, but larger integration will require between 15 to 30 business days. This allows time for data integration, team training, and test runs.

  • Does Locate2u integrate with other services?

    Yes. You can integrate with other services via our API. Our team also offers integration services upon request. You will find more information here

  • Can you train my team on how to use the app?

    Yes. If you mention your requirements during the demo and we can schedule a time to train your team.

  • Is technical support included?

    Yes, our customer support team will be available to help you. If you have any questions, browse our resources page first and reach out to us if you do not find the answers you need.

  • What services does my subscription include?

    The subscription includes all services related to the app and platform. You will have access to all updates and main features shown here

    Depending on your requirements, we also offer integration, website design, and other customizable features upon request.

  • GPS Devices

  • What type of GPS devices do you offer?

    We currently offer 3 GPS device variants.

    OBD-II Port Device: This can be plugged into the vehicle using the OBD port. We include a 4G SIM cart with this which then provides GPS tracking.

    Rugged GPS Hardwired Device: We send out an auto-electrician to hardwire this into your vehicle. This does the same thing. You might want this as if your car gets stolen it is not easy to pull it out making it more secure. We include a 4G SIM card with this too.

    Battery Powered Device: This is more for tracking of trailers and/or equipment. This will send back a location of where the device is once a day. It can be activated to transmit the location much faster if the device or the trailer has been stolen. We include a 4G SIM card with this too. More information here

  • Which phone carrier do we use for our GPS devices

    We use a Global Sim Card provider which automatically switches across to the best carrier in your area

  • How do I know where the OBD port is?

    The OBD-II port is usually located under the dashboard, beneath the steering wheel column.

  • Can I connect the device myself?

    Yes. You can connect the OBD-II port device yourself as it is very easy to just plug in. Our hardwire device however requires an auto-electrician to install the device into your vehicle.

  • Can I track a trailer or equipment using your device?

    Yes. Our battery powered device can be set to recovery mode, which will send frequent GPS coordinates for you to recover the vehicle.

  • How long does the battery operated GPS device last for?

    It will run for up to 7 years using 3 AA batteries.

  • Data and Security

  • How secure is Locate2u?

    Locate2u has been designed with security built into its architecture from the ground up, ensuring that your data is completely secure, and only accessible to those you authorise access

  • Will my data be secure and private?

    We understand that the security and privacy of your location data is of the utmost performance. Locate2u has been designed with security in mind from the ground up, ensuring that only people you authorise have access to this data, and that when sharing your current location via our tracking page, those people can only see your location for the time that you authorise or as long as it’s suitable for them to see it (e.g. when providing a stop link showing your current location, once that stop is marked as complete or cancelled then they will no longer be able to see your location).

    You also have control over when location data is collected by Locate2u. By default, our apps only collect your location data while you have active stops or links.

    You can also see who actively has access to your current location from the links list in our mobile apps.

  • Where is my data held?

    We store our data in Microsoft Azure data centres - currently in the US.

  • What happens to my data if my subscription is cancelled?

    Your data remains in our system, but you can request its deletion as per GDPR provisions

  • Will the app track my team’s location outside of office hours?

    You can adjust the settings to track your team during work hours only. You can enter specific hours per team member under the Team settings on the web platform.

  • Pricing

  • How much does Locate2u cost?

    Pricing starts from low monthly fee per user. We have a number of different pricing plans depending on the features and number of users. Locate2u is perfect for small, medium and large businesses. You can request a one on one call here to get pricing for your business.

  • Is there an installation cost for GPS devices in my vehicle?

    We have a plug and play OBD device that does not require installation. There is a fee associated with the installation of hardwired devices which will vary depending on the amount of devices purchased.

  • Are there any hidden costs?

    No – we are up front about pricing, and provide details of our pricing plans and optional extras during the demo.

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