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Wish invest in Australian customers, signs partnership with SingPost 

Wish invest in Australian customers, signs partnership with SingPost 
Wish invest in Australian customers, signs partnership with SingPost 

A partnership signed between Wish operator ContextLogic and Singapore Post is expected to see faster parcel deliveries for Australian customers. In a joint statement, the two signatories revealed parcels will arrive in less than two weeks at their doorsteps, instead of waiting three weeks for delivery. Another added feature is that customers will now be able to trace their packages from the warehouse to its final destination. 

Why is Wish orders taking longer than other online shopping?

Up until now Australians had to wait nearly a month for their Wish orders to arrive at home. It feels extra longer than the waiting period from other e-commerce websites. Items ordered on Wish sometimes have to travel around the globe, imported from other countries or continents. “Sometimes orders need to be bundled or packaged with other similar-sized items for shopping cost efficiency and effectiveness,” explains Wish. 

To add it to the mix, there could be shopping carrier delays or other events that could also impact the estimated time of arrival of a parcel. Additionally, external factors, such as current events or shipping carrier delays, may change the actual arrival date of your item. 

Tracking Wish orders now included for Australians

One fundamental improvement to the delivery of Wish parcels to Australians is the live tracking of a parcel. Not only will it now arrive faster, but customers can also track the parcel.

Customers will receive a shipment notification email, which will include the estimated delivery time for each item, once shipped. This will help contribute to more customer satisfaction and overall improve the customer experience. 

Wish has over a decade’s experience

Wish is one of the largest mobile e-commerce platforms. Founded in 2010, the US platform connects millions of consumers to hundreds of thousands of merchants globally. In its latest financial report released this month, it showed a 42% decline in revenue year-on-year and a $78 million revenue for the second quarter of 2023.

Just recently the Australian Associated Press reported that Wish offers a flat rate shipping fee in all of its major markets. It only applies to all eligible items over 10 AUD. 

New partnership with Wish means new opportunities

Bill Zhang, VP of Global Logistics at Wish has told the media he is excited to be expanding their network. “We are delighted to be expanding our network of logistics partners to reduce delivery times for our Australian users. SingPost is a world class logistics provider, so we look forward to leveraging their expertise to streamline the delivery process and optimize the experience for both our users and merchants.”

CouriersPlease to handle Wish’s last-mile delivery 

SingPost’s Australian subsidiary CouriersPlease will take care of import clearance and give last-mile delivery service to Wish customers.CouriersPlease is one of Australia’s popular e-commerce delivery providers. It also offers insurance cover on domestic deliveries as well as door-to-door tracking of your parcel. 

Mobilizing network shortens delivery time

SingPost has a solution to improve delivery time of parcels to Australian customers, but shortening it by a week at least. Instead of waiting for a parcel for three weeks, it will now only take about two weeks. “We are proud to become a strategic logistics partner of Wish, bringing about seamless cross-border logistics solutions and shipping services across the Asia Pacific region. By mobilizing our network across Australia, we can significantly improve Wish’s delivery times, and ensure a heightened level of customer satisfaction,” said Eddie Lee, head of commercial of international business at SingPost in a statement.

About the author

Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.

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