Privacy Policy

Last updated: November 2026

Information We Collect

When you use Locate2u, we collect information that you provide directly to us. This includes personal details such as your name, email address, phone number, company name, and billing information when you create an account or subscribe to our services.

We also collect information automatically when you interact with our platform. This includes device information, IP addresses, browser type, operating system, pages visited, and usage patterns within the application. Our fleet management and tracking features collect location data from authorised devices to provide real-time tracking and route optimisation services.

If you integrate Locate2u with third-party services such as Shopify, Zapier, or Xero, we may receive additional data from those platforms as necessary to provide the integrated functionality you have requested.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our route optimisation, real-time tracking, proof of delivery, and fleet management services. This includes processing your delivery data to generate optimised routes, displaying live tracking information, and storing proof of delivery records.

Your information also helps us communicate with you about your account, respond to support requests, send service updates, and provide technical notices. We may use aggregated and anonymized data to analyse trends, monitor platform performance, and develop new features.

We do not sell your personal information to third parties. We do not use your delivery or fleet data for advertising purposes. Your operational data belongs to you and is used solely to power the services you have subscribed to.

Information Sharing

We share your information only in limited circumstances. We may share data with trusted service providers who help us operate the platform, such as cloud hosting providers, payment processors, and email delivery services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

When you use our customer-facing tracking features, limited delivery information (such as driver location and estimated arrival time) is shared with your end customers via tracking links. You control what information is displayed on these tracking pages through your account settings.

We may also disclose your information if required by law, in response to a valid legal request, or to protect the rights, safety, or property of Locate2u, our users, or the public.

Data Security

We take the security of your data seriously. Locate2u employs industry-standard security measures including encryption in transit (TLS/SSL) and at rest (AES-256), regular security audits, access controls, and monitoring systems to protect against unauthorised access, alteration, or destruction of your information.

Our infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 compliance, and we maintain regular backups to ensure data availability. While no method of transmission or storage is completely secure, we continuously review and update our security practices to align with current best practices.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can update most of your account information directly through your Locate2u dashboard. For requests that cannot be handled through the dashboard, please contact our support team.

If you are located in the European Economic Area, the United Kingdom, or other jurisdictions with applicable data protection laws, you may also have the right to restrict processing, object to processing, and request data portability. We will respond to valid requests within the timeframes required by applicable law.

You may opt out of non-essential communications at any time by using the unsubscribe link in our emails or by updating your notification preferences in your account settings.

Cookies

Locate2u uses cookies and similar tracking technologies to provide and improve our services. Essential cookies are required for the platform to function properly, including maintaining your session and remembering your preferences. We also use analytics cookies to understand how users interact with our platform so we can make improvements.

You can manage your cookie preferences through your browser settings. For more detailed information about the cookies we use, please refer to our Cookie Policy Sitemap.

Our Own Social Media Accounts

Locate Technologies Limited uses an internal marketing tool, LeadPulse, to manage the official social media accounts and business profiles of Locate2u and its sister brands on networks such as Facebook, Instagram, LinkedIn, Google Business Profile, X and Bluesky. Only members of our team use it, and it connects only accounts and pages that our brands own or manage.

When a team member connects one of our accounts, the network gives LeadPulse an access token. We store it encrypted (AES-256) and use it only to publish and schedule our own posts and to read how those posts perform. We store the names and IDs of our connected pages, the posts and images we publish, and the totals each network reports for our posts, such as views, likes, comments and shares. We do not collect the profile, friends or contacts of the team member who connects an account, or information about individual people who interact with our posts.

We do not sell or share this information, and we do not use it for advertising. Access tokens are kept while an account is connected; when an account is disconnected, we stop using its token. Posts and performance figures are kept as part of our marketing records.

Removing access and deleting data. Anyone who connected an account for us can remove LeadPulse’s access at any time in that network’s settings for connected apps (on Facebook: Settings & privacy › Settings › Business integrations). To ask us to delete information LeadPulse holds about you or an account you connected, email [email protected] with the account name. We will confirm when it is done and respond within 30 days.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

We will make every effort to respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.