Say goodbye to the headaches of traditional returns. DHL Express has launched a new label-free service for global package returns, replacing printed labels with a digital, eco-friendly option.
There’s no more searching for a printer or hunting down pre-printed labels from your original shipment.
DHL Express’ new label-free service simplifies the process with a fully digital solution, offering ultimate convenience for customers while being eco-friendly.
With just a QR code, customers can easily drop off their package at a QR-enabled DHL ServicePoint or hand it to a DHL courier for pickup—hassle-free and paperless.
Why does this matter? This new initiative simplifies the returns process, making it faster and more convenient for online shoppers, who often struggle with finding printers or managing printed labels.
DHL Express provides hassle-free returns
ZigZag Global is a leading returns management platform recently released a report in which it reviewed the return policies of 130 of the UK’s largest retailers to see how they impact the shopping experience.
This report found that 84% of shoppers check the returns policy before making a purchase.
Michiel Greeven, executive vice-president for global commercial at DHL Express says: “By simplifying the Returns process, customers can now enjoy a hassle-free return of their packages.”
Greeven adds that the company expects the service to support consumers in the e-retail and fashion industry, technology industry and possibly more sectors.
“With our Label-Free service, we are now making the returns process easier and more convenient for everyone involved, merchants and e-consumers, and at the same time reducing paper waste,” says Greeven.
US returns in focus
Across the pond in the US, retail chain Kohl’s is making returns easier with a new service called The Return Drop @ Kohl’s.
This in-store service allows customers to return items without needing a package or label. They can do this at over 1,100 Kohl’s locations across the US.
Thanks to a partnership with Inmar Post-Purchase Solutions and Narvar, shoppers can now return products from brands like Carhartt, Hanes, and Levi’s at Kohl’s stores.
NOW READ: Surge in online product returns squeezes profit margins
Photo Credit: DHL
About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
