The UK’s biggest delivery company, Evri has relocated its facility in Tyneside. The business has made this move to enable growth.
The Tyneside depot has already been part of Evri’s operations in the North East. Features of the newly refurbished Tyneside depot include:
- Measures 149,000 sq ft
- Twice the size of the original site.
- Eight state-of-the-art docking areas to assist with the processing of parcels.
- Upgraded depot can handle 50,000 additional parcels per day.
Two sides to parcel delivery performance
In November 2023, DPD and Evri partnered with the UK Post Office and Royal Mail Group. The initiative sees a buy-in-branch parcel service at selected branches. Parcel carriers DPD and Evri have been chosen for this new service as they have the UK’s largest network.
However, despite the initiatives and partnerships, Evri has found itself in some hot water regarding customer feedback. Last year, the Citizen Advice Bureau released a survey where over 8,000 customers reviewed the service they received in October 2023 from Royal Mail, DPD, Yodel, Amazon Logistics, or Evri. None of these five companies scored more than three-star ratings from its users.
Also read: Furious UK customers complain about popular delivery company
Automation in the postal industry
Companies like UPS are using robotics to help with their throughput. Could 2024 see some rise in automation in the global postal industry? The parcel giant has robotics assisting with repetitive tasks.
Mordor Intelligence reports North America will dominate the postal automation space in the next three years.
Globally, the postal industry seems to be heading in a great direction. Industry players are set for even more developments in 2024, from investing in delivery, innovation, and automation.
What is the industry doing to improve parcel delivery
Deloitte released a Parcel delivery industry outlook. The company emphasized that the parcel carriers deal with big shifts like customer demands and increasing business costs.
The company gives some insight into how parcel carriers can navigate through these big shifts: “To do this, parcel carriers need to navigate the dilemma of playing to their current strengths while adding innovation and digital capabilities within the limited means that are available.”
Taking a look at some innovations in the postal industry are moving with the times regarding digital innovations:
- FedEx launched picture-proof delivery. This is to assure customers that a package will indeed arrive at their doorstep.
- Australia Post (AusPost) digitized its delivery notifications. It also says that the new digital notifications would reduce paper waste, offering customers greater convenience, reliability, and flexibility when planning their parcel pickups while away from home.
UK parcel market
Express Market Research reports that the United Kingdom Courier, Express, and Parcel market is estimated to grow at a compound annual growth rate of 7% in the next eight years – some good growth.
“Rising demand for fast and convenient delivery options have shifted the focus of courier, express, and parcel service providing companies towards exploring alternative delivery methods and enhancement of last mile logistics, aiding the United Kingdom courier, express, and parcel (CEP) market growth,” reads the report.
About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
