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When Australian consumers were asked about their delivery priorities, the answer was loud and clear: reliability beats everything. Most businesses assume customers only care about fast or cheap delivery. Actually, new data collected contradicts this statement. What really matters is
You might think your brand lives in your logo, website, or ads, and not in delivery management software. But customers judge your brand by something much simpler: their delivery experience.
What do customers actually care about when it comes to delivery? We wanted to find out, so we ran a poll to ask what they value most. The responses surprised
Ever had a customer sit at home all day waiting for a package that never arrives? Those are called missed deliveries and it’s costing you more than you think. When
In a world of retail and e-commerce businesses, effective delivery, particularly supply chain and logistics management, plays a significant role in enhancing eta accuracy and supply chain efficiency. With the
Put yourself in an online shoppers shoes: They place an order but you don’t have real-time tracking. All the customer receives is an alert to say the order is being
When I buy an item from an online retailer, I want the item as it was yesterday. Retailers and your own customers may feel the same. But then there’s real-time
You run a furniture store, and it’s a busy day on your showroom floor. Customers are streaming in to check out the latest trendy furniture. You don’t have real-time tracking,
“Terrible service, stay away!” A bad delivery driver rating from a customer can feel like a gut punch. It’s easy to panic, but before you do, take a moment. It’s
Proof of delivery (PoD) has transformed from a simple acknowledgment of receipt into a sophisticated business tool. It’s like a track record for all your deliveries, and at the same
Attracting customers is one thing, but keeping them can be challenging, especially if you don’t use dispatch planning. From on-time deliveries to real-time updates, dispatch and delivery is a fine
Royal Mail is stepping up to meet the surge in online shopping by introducing its own parcel lockers. The first of 250 lockers—reserved exclusively for Royal Mail customers—already live outside
Consumer trends for 2025 will be all about spending smarter – focused on saving money, living longer, and making choices that matter. A report from Euromonitor International looked at the
It’s the same problem year in and year out: Your cart is full, your credit card is ready, and excitement mounts, but then delivery delays happen. It’s frustrating for shoppers,
Customer experience (CX) hit an all-time low in 2024. In 2025, how brands choose to refine CX will make or brand businesses. But don’t despair. There is room for improvement.
Citizens Advice has released its fourth annual parcels league table, showing that Royal Mail and Amazon earned 3 out of 5 stars overall. However, overall customer service standards are declining.
