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Customers don’t usually leave because your product is bad. They leave because something small but frustrating broke their trust. Delivery is often where that break happens. Steve Orenstein puts it bluntly in his book Delivery: “Even if a customer loves
Amazon now offers free same-day delivery to Sydney residents who are Prime members. The retail giant says this aligns with its goal to provide the fastest deliveries in Australia. Country
Whether you are a global company shipping containers across oceans or an e-commerce business relying on delivery services to reach customers, the choice of a shipping carrier impacts everything from
Contactless delivery robots offer convenience to customers and businesses and are also a matter of hygiene. A new study by IndustryARC has revealed that contactless delivery has become “a permanent
Australia Post and IKEA have teamed up for a three-year partnership to expand IKEA’s delivery services across Australia. With ten stores in six states and territories, IKEA’s focus on online
Royal Mail is set to expand its parcel locker network through a new partnership with locker provider YEEP!, enhancing convenience for customers in sending and receiving parcels. Starting January 2025,
UK parcel carrier Yodel is on a mission to now deliver larger items. It has launched XPect XXL to help accommodate shoppers who purchase heavier products. The XXL service, joining
Royal Mail is adding another 2,100 electric vans (EVs) to its fleet over the next year as part of the company’s plans to achieve net-zero carbon emissions by 2040. The
The logistics landscape is changing. Logistics refers to the comprehensive process of managing the acquisition, storage, and transportation of resources. Technology is helping companies operate effectively, saving time and keeping
A robust delivery infrastructure is paramount in the delivery space, and it’s again showcased with Ikea’s latest delivery development in the UK. The furniture company has recently opened its hundredth
Less than one in five of Switzerland’s biggest online stores offers free delivery, while the majority offer it above a certain threshold. Additionally, nearly 20% of businesses charge for the
Delivery planning is important whether it’s a small package, a valuable one, or big and bulky furniture. It makes it easier for the company to give customers what they want,
People may say, ‘so what’s the big deal about delivery management software’. Well, if your logistics company specializes in transportation and needs to manage time, customer expectations while delivering cargo
The Australian last-mile delivery market is on the brink of substantial growth, projected to expand at a compound annual growth rate of 14.04% between 2024 and 2032. This surge is
As the UK postal service Royal Mail’s financial troubles deepen, it’s urgently trying to turn the ship around, by increasing customer service. From next week (July 9), customers will be
Top athletic-inspired fashion retailer, Hibbett, Inc., now offers same and next-day delivery through Walmart GoLocal, Walmart’s delivery service for retailers, and Salesforce Commerce Cloud. Customers can quickly receive thousands of
