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Customers don’t usually leave because your product is bad. They leave because something small but frustrating broke their trust. Delivery is often where that break happens. Steve Orenstein puts it bluntly in his book Delivery: “Even if a customer loves
Booktopia is not pleased with its full-year financial outcome for 2023, as it made a loss of $29 million. Its revenue declined from $240.8 million in 2022 to $197.6 million
In the face of formidable market challenges, Deliveroo has exhibited impressive performance in the first half of 2023.
Small businesses get frightened by media reports of looming recessions, but there is proof that it’s nothing to have sleepless nights over. A recession is usually defined as two consecutive
Zoom2u Technologies Limited (ASX:Z2U) has released its report for the quarter ending June 2023, reporting a strong increase in revenue from its Locate2u business. Locate2u records 160% growth Locate2u has
In the latest announcement by the Reserve Bank of Australia its key interest rate had been left unchanged. Governor Phillip Lowe indicated that while inflation had passed its peak, the
