Welcome to Locate2u
Today I’m excited to announce the official launch of Locate2u, an app that will revolutionize how you run your service or delivery business.
Happy Paws Pet Food is a high-quality raw pet food company based on the Gold Coast, Queensland. The business delivers a range of pet food products directly to consumers, including organic chicken, kangaroo, beef and pet treats.
As a one-man team, Happy Paws Pet Food founder Brenton Scown was looking for delivery management software that could keep up with his busy schedule, improve his customer’s delivery experience, and automate a large part of the delivery process.
Happy Paws was using a number of US-based delivery software platforms. With their US customer service hours being out of sync with the Australian time zone, Brenton would often spend days sending emails backwards and forth.
His customers would also receive texts from a US number, which didn’t make sense as a local Australian business. Plus, with the platforms being in US Dollars, the currency would constantly fluctuate depending on the international market. It wasn’t sustainable, so Brenton searched for a different option and found Locate2u.
Brenton explained how Locate2u has improved his delivery process to make it now fully automated:
“I used to do it all manually via SMS. At every stop, I’d have a pre-saved message and send it to the customer. But with Locate2u, everything is done automatically at the click of a button, and I’m on the road again.”
Happy Paws’ customer experience has improved ‘100%’ since implementing Locate2u. Customers can now leave feedback. If a customer isn’t home, the Happy Paws driver can share a photo of the package to let them know it’s been delivered.
The estimated delivery times also help customers schedule their day around the delivery:
“Because we deal with frozen pet food, in the Gold Coast especially, it can defrost quite quickly,” he said. “So if the customer is given an estimated delivery time, they can schedule their day around it. It’s fantastic.
“I always know which customers are using the live tracking because they’re often standing at the front of their house as I drive past,” he adds. “It works well.”
Today I’m excited to announce the official launch of Locate2u, an app that will revolutionize how you run your service or delivery business.
Each month Locate2u continues to roll out updates. Since we launched the product we’ve released over 200 updates, and our growing team of over 20 developers are working round the clock to consistently deliver even more new improvements, so you
Recently we listed the company on the Australia Stock Exchange (ASX) under the ticker code of Z2U. We are part of the Zoom2u family of companies. Being listed allows us access to the capital to continue to see the business
