IMPROVE PERFORMANCE WITH LIVE REVIEWS
With live review information, you'll know where improvements can be made and how to reduce delivery errors by listening to your customers.
Implementing driver software gives your customers a voice to express their experience, whether they encountered delays, lost or even damaged parcels.
Customers leaving positive reviews shows future customers the quality of your business. You can use that feedback to positively promote your brand by posting testimonials on social media and having them live on your website.
KNOW YOUR CUSTOMERS EXPERIENCE
Allowing customers to rate their experience is a great way to gain insight about how they felt about the delivery. Whether there are delays, or they arrive just on time, you get to know what your customers felt and how to improve their experience for the future. It also gives you the opportunity to solve a customer’s bad experience straight away for it becomes public. Request a demo below to see how your team can take advantage of Locate2u’s driver ratings.
INCREASE ACCOUNTABILITY IN YOUR FLEET
Driver software increases the accountability of your fleet as you will know whether they completed each delivery successfully because of quick reviews completed by customers. You get to know whether customers experienced delays and other errors such as missing, lost or damaged parcels.
Make key business improvements with the reviews section
Beyond a star rating, your customers will have the option to leave comments, so you’ll be aware of how exactly your drivers need to improve (if at all), and notice patterns to make wider improvements
Drive rate software offers an unprecedented level of insight to know what your customers expect and whether their delivery experience lived up to their expectations.
Better customer service with Locate2u
Know where issues may lie in your business’ operations and be more prepared for customer service enquiries.
It’s all about giving your customers the best experience possible and what better way to do that than by listening to what they have to say.
Increase your business’ trust by building good reviews
By adding a driver software to your business you can turn any bad review into a good review by providing solutions to your customers. Knowing you’re there to help if a delivery goes wrong builds trust between you and your customers. If they feel they are being heard then customers will be more inclined to use your services in the future.
Listening to your customers is the best way to build trust, so you can meet their delivery expectations.