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By the time a delivery complaint reaches your desk, the damage is already done. Without delivery feedback looping back into operations, nothing really gets fixed. Every missed delivery, late arrival, or frustrated customer creates operational drag. The data explains exactly
Customer experience (CX) hit an all-time low in 2024. In 2025, how brands choose to refine CX will make or brand businesses. But don’t despair. There is room for improvement.
Citizens Advice has released its fourth annual parcels league table, showing that Royal Mail and Amazon earned 3 out of 5 stars overall. However, overall customer service standards are declining.
What do scallops with boiled eggs, and margaritas with sushi have in common? They were all part of the wild ride that was the 2024 Uber Eats Cravings Report. The
Delivery management software can be your business’s hero, saving the day during high order volumes, complex routes, and eager customers awaiting their deliveries. Let’s set the scene: It’s a busy
Independent parcel carrier Yodel has teamed up with InPost, the UK’s largest out-of-home parcel locker network, to redefine last-mile delivery convenience. Through this partnership, Yodel will manage the final stretch
Courier companies, like Evri, are urging customers to plan and send Christmas gifts “as early as possible” to avoid disappointment. In an effort to alleviate the pressure this festive season,
The gloves are off, or should we say the letter has been delivered in Ofcom’s annual post monitoring report. Ofcom is the regulator for the communications services and postal industry
Walmart is once again redefining convenience with a new service that blends prescription medications and everyday essentials into a single, streamlined delivery. In its latest business move, the company is
Getting your post has just become a little faster. Philippine Postal Corporation (PHLPost) now has a first-of-its-kind drive-thru post office. This idea came from Davao City’s traffic regulations, which aim
Delivery company Evri has introduced new doorstep delivery options designed specifically for people with disabilities. The company announced a major partnership with disability equality charity, Scope. The new delivery features
How are you supposed to improve customer satisfaction if you don’t know that somewhere, a disappointed customer is hoping for better service? Often, it’s something that can be fixed in
Speed and customer satisfaction are more important than ever in the logistics industry. Whether you’re transporting high-value goods or everyday essentials, delivering freight quickly and accurately can make or break
DoorDash has partnered with several new merchants for on-demand delivery ahead of the busy shopping season. Last month the last-mile delivery provider joined forces with Mattress Firm to offer customers
New data suggests that 62% of Australian shoppers are not sticking to brand loyalty when choosing consumer-packaged goods (CPG). Research by SAP Emarsys has found that food brands like soft
The UK’s regulatory body Ofcom will review whether changes to Second Class letter delivery, while keeping the six-day-a-week First Class next-day service, would still meet the needs of postal users.
