Delivery Software For Small Businesses: Is It Worth It?

Small businesses are often under immense pressure, with most being sent into survival mode given the long lasting impact of COVID-19. So, what’s the solution? Delivery Software built for small businesses can help reduce the stress of managing bookings whilst improving the efficiency of operations. 

This article will help those running small businesses to decide whether Delivery Software is worth it. Not only will you learn more about what Delivery Software is, but also the advantages that come as a result of using it. 

What Is A Delivery Software For Small Businesses?

Delivery Software is a tool used to streamline the delivery process from beginning to end. This software is engineered for both small and large businesses to improve operations by decreasing the frustration of planning, managing bookings and optimising routes. It acts as the saving grace for business owners who are already under a lot of stress in attempting to manage every aspect of the delivery journey.

Locate2u provides quality delivery management software that is perfect for a number of industries. These include logistics and transport, product delivery, construction, food delivery and so much more!

Locate2u has a number of features that assist in managing your bookings, as well as taking the weight off your shoulders and providing a smooth and easier process. These features include route optimisation, real-time tracking, booking management and proof of delivery

Why Are Small Businesses Completing Their Own Deliveries?

There has been an immense change in consumer patterns across various industries. This can be attributed to the constant evolving of technology, demands for faster deliveries and the presence of COVID-19 since early 2020.  Businesses now want to carry out their own deliveries instead of involving a third-party service. If you want something done right, you’ve gotta do it yourself and that’s exactly what businesses are doing right now. Having a third-party service to carry out your deliveries isn’t always the most reliable solution, and can result in extended delays, missing or damaged parcels and poor customer service. 

Delivery Software for small businesses is key to making the delivery process easier for business managers. It also saves you time and money by arranging your bookings, optimising routes and tracking your drivers in real-time. The benefits of delivery software will be discussed in depth in the following sections. 

The Types Of Businesses Utilising Delivery Software

Whilst Delivery Software specifically has ‘delivery’ in the title, this technology is accessible to any business where team members are required to go on site. The main types of businesses that use this software include logistics and transport, as well as plumbing, appliance repairs and electrical companies. Even if you have a cleaning business, delivery software will manage your bookings for the day and let you see where your cleaners are and if they are successfully completing set jobs. 

Small, medium and large businesses can all benefit from this technology. Using reputable software like Locate2u offers a range of features like route optimisation, real-time tracking and proof of delivery that can accommodate your business no matter the size. These features will be expanded on further in the section below. 

Why Do Businesses Need Delivery Software?

Delivery Software for small businesses is the perfect way to improve your team’s productivity and customer satisfaction. Completing your bookings successfully is paramount for small businesses to keep their operations running. If your customer is constantly experiencing inconsistent ETAs, extended delays, missing or damaged items, then it’s very unlikely they’ll use your services again. 

Reliable Delivery Software gives your customers the opportunity for their voice to be heard through a rating system. Locate2u allows customers to rate their delivery experience and share information through an SMS link. This gives you insight as to whether they experienced any complications such as poor service, missing package, or delays. Such information will allow you to respond to the situation before a negative review is published online.

If you’ve ever received a call from a customer asking where their delivery is, you’ll know they can sometimes be frustrated if you don’t know the answer. Locate2u’s real-time tracking gives you access to your drivers location all in one place, meaning you and your team don’t have to call around whilst your customer waits. It’s the tool that gives everyone clarity on the status of the booking. 

Locate2u’s route optimisation means you can have the most time-effective journey planned for your driver. Less time spent on the road allows team members to complete more bookings, increasing your business’ efficiency. It also can help your operation cut back on fuel costs, which isn’t such a bad thing given the outlandish prices Australia is currently experiencing. 

Benefits Of Delivery Software 

Using delivery management software for your business comes with a number of advantages. Because you’ll be carrying out your own deliveries, you will avoid expensive third-party services and the many issues attached. These include lengthy delays, lost or damaged parcels and unsatisfactory customer service. This is due to third-party service providers being constantly in demand, with their drivers being overworked. Using your own drivers means you get to control the experience you give to your customers and access unprecedented transparency through real-time tracking to see they’re on the right track. This reassures you that bookings are being completed successfully, and any issue along the way can be accounted for. 

Another benefit you can experience from this technology is saving time and money for your business. Managing your own drivers can be a stressful and time-consuming task, especially when it involves manually building the most efficient routes. Route optimisation is a feature most delivery softwares include and works to create time-effective journeys for your drivers automatically in seconds rather than hours. Efficient routes translate to less time spent on the road, meaning more bookings can be completed. It also reduces unnecessary fuel costs.

You can also expect improved customer service by using this software. You can send your customer a live-tracking link, giving them access to their deliveries location in real-time. This visibility allows you to give more accurate ETA’s so customers can anticipate when their package will arrive. They can also be prepared if any issues arise during the journey. Involving them throughout the delivery process is key to providing them with excellent customer service. 

Locate2u: The Best Delivery Software For Small Businesses

Using Delivery Software within your business is the best way to adapt to the changing nature of consumer behaviour and improve your business’ performance. 

Locate2u is the quality delivery management software your business needs, offering a range of features such as booking management, route optimisation, proof of delivery and real-time tracking. These all function to ensure your operations run smoothly so your customers are given quality service. 

Learn more about how Locate2u can help increase productivity for small businesses by clicking here.

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