Studies have shown that 44.9% of people shop online and with advances in technology and changing consumer behaviour, we can expect that number to increase.
You don’t have to be a mind reader to know what customers want when it comes to receiving their deliveries. It all comes down to understanding what makes a great delivery experience and how that can be translated into every delivery carried out. Optimising your routes, offering real-time tracking, having a proof of delivery and driver rating system are all key to improving customer satisfaction.
Better Visibility For Customers
Customers don’t want to be left in the dark when it comes to their delivery. 82.4% of people want to track their delivery in real-time, so including them in the journey by accessing real-time tracking is a great way to improve their delivery experience. Real-time tracking allows you to track the drivers location in real-time from their departure till their arrival. You can send a tracking link to your customers via SMS so they can see where their order is and how long it will take to arrive.
This level of visibility is key for increasing the amount of customers using your services. This is because 70.5% of people would order online more if they knew their delivery would arrive the same day.
The Faster The Better
58.9% of people won’t pay extra for guaranteed faster delivery and so they shouldn’t. Faster deliveries are the new norm, so finding ways to achieve this will help improve the delivery experience of your customers.
Route optimisation software reduces the time between deliveries, allowing you to reduce fuel consumption and hours spent on the road, saving your business time and money. By optimising your routes, you can give your customers more accurate ETA’s and faster deliveries, guaranteeing an overall better experience. Route optimisation also allows you to plan dozens of stops in just minutes, with the ability to modify routes to adapt to any last minute changes.
Peace Of Mind With Proof Of Delivery
78.9% of people would be frustrated if they missed a home delivery before so having a proof of delivery system will give peace of mind to customers that their order has arrived safely. Proof of delivery involves digital picture confirmation, time stamps and an electronic signature given by the driver to confirm the successful delivery. These can be accessed by anyone in your business so if a customer calls, a team member can notify them of the delivery’s location.
This improves a customer’s delivery experience as they can see if their order has been delivered safely and where it has been placed. It also avoids confusion as to where the driver may have put the package.
Give Your Customers A Voice
85.6% of people say a bad delivery experience would influence whether or not they shop from an ecommerce store again. Allowing your customers to rate their experience by using a driver ratings app will help give you insight on how they felt about the delivery.
A customer’s voice is more valuable than you think. They can share information about whether or not their order arrived on time, was delayed or ended up at the wrong location. This knowledge will help you know where improvements can be made and how to minimise delivery errors by listening to them.
Improve The Delivery Experience With Locate2u!
Locate2u is a delivery management software that helps businesses optimise their routes in seconds rather than hours. If you’re wanting to keep your customers updated throughout the journey, send them a tracking link via SMS and they can see your driver’s location. Locate2u has a proof of delivery system that gives you and your customers peace of mind that the delivery was carried out successfully.
Give your customers what they want! Click here and learn more about Locate2u now.