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Delivery innovation: Parcel lockers at UK pubs

Delivery innovation: Parcel lockers at UK pubs
Delivery innovation: Parcel lockers at UK pubs

Quadient, a global player in integrating digital and physical communication channels and a key parcel locker operator, has recently partnered with Stonegate Group, the UK’s largest pub company. This collaboration introduces the Parcel Pending by Quadient Open Locker Network to over 4,500 Stonegate sites, including well-known brands like Yates, Slug and Lettuce, and Walkabout. 

The strategic move enables the deployment of Quadient’s versatile, carrier-neutral parcel lockers, aiming to install 400 units across Stonegate’s 1,200 managed properties. 

The initiative marks a significant step in enhancing parcel delivery and collection services, offering greater convenience and efficiency for both logistics professionals and customers managing parcel deliveries.

Mailing solutions made easy 

Quadient specializes in facilitating business communications and operations. Their services encompass areas like customer communications management, automated processes for accounts payable and receivable, and mailing solutions. 

Senior buying manager, Stonegate Group Claire Rust says the company believes pubs sit at the heart of British culture and support any move that can turn them into even more of an asset to the local community. 

“Parcel Pending by Quadient smart lockers enable people living near our pubs to easily and securely pick up and return online deliveries from a convenient, trusted location,” says Rust. 

Couriers like DHL, DPD UK, Evri, and UPS are already using Quadient’s open locker network. 

Parcel lockers streamline the returns process 

Quadient’s Open Locker Network offers a convenient solution for pub-goers and local community members, enabling them to collect and return parcels at their convenience. These lockers not only streamline the return process with their on-site shipping label printing feature but also ensure the security of parcels. 

This is particularly crucial in light of a recent Quadient Police FOI request, which highlighted a staggering 500% increase in package theft over four years. By utilizing these secure lockers, customers can reduce the risk of parcel theft, enhancing the safety and reliability of parcel deliveries and returns.

EVP Parcel Locker Solutions Europe at Quadient, Katia Bourgeais-Crémel says the company’s vision with its open locker network is to access lockers anywhere and combine pick-up with other trips as part of everyday life. 

“As established community assets, Stonegate’s pubs make natural host locations. Our research found that most consumers recognize that lockers benefit their community, making the environment safer by reducing delivery van traffic and opportunities for theft,” says Bourgeais-Crémel. 

UK postal service market 

Companies are realizing the convenience parcel lockers bring to the public. Supermarket chain Aldi is trialing parcel lockers outside selected stores in the UK. The initiative is in partnership with InPost which has over 6,000 parcel lockers in various spots in the area. 

Customers can now collect or return parcels easily even while shopping, as the lockers are accessible with a QR code. 

Mordor Intelligence reports the UK postal service market is estimated to achieve good growth in the next five years. “The United Kingdom courier, express, and parcel (CEP) market is growing with the increasing number of same-day delivery transactions. 

“Due to the powerful digital trends driving the market, the United Kingdom and Italy have been the fastest-growing markets in the European region. The key market players are continuously reinventing the post and parcel industry with technology-driven innovations.”

Photo Credit: Quadient 

About the author

Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.

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