A delivery driver rating is largely impacted by the words staff use when interacting with customers, leaving a lasting impression on customers.
Thoughtful phrases can turn an ordinary delivery into a delightful experience that earns glowing reviews.
Below are nine phrases your drivers can use to up their driver rating and find glowing reviews in your inbox.
Customer Appreciation: How To Improve Delivery Driver Rating
1. “Thank you for choosing us! Enjoy your product.”
This phrase reinforces brand loyalty. It leaves customers feeling appreciated.
Sending a customer a message thanking him for his service and support is cheerful. It makes the customer feel personal and encourages higher ratings.
As a business, you can train drivers to help them understand the brand and how brand messaging can raise your driver rating.
2. “I’ll make sure this gets to you safely.”
Imagine you are a glass company, and you have to deliver this fragile item to a customer. Now, everyone is already nervous about it.
But if a driver sends a message reassuring the customer that he knows what he is doing, it can go a long way.
The message can read, “I’ll make sure this gets to you safely. Let me know if you have any concerns.”
This phrase speaks of professionalism. It eases the customer and will likely lead to a high rating.
From a business perspective, you can offer training on proper package handling and invest in software that allows customers to report fragile items for added attention.
3. “Is there anything else I can help you with today?”
This message is more than being polite; it shows your willingness to go the extra mile.
It demonstrates exceptional service, which will be reflected in your driver points.
Customers value drivers who anticipate their needs and show a willingness to help. This small gesture can go a long way, such as carrying the heavy parcel a bit further into the house or upstairs.
Here’s an idea: Create a list of professional services drivers can provide and include it in customers’ communications.
Professionalism: Enhancing Trust to Boost Your Driver Rating
4. “Your order is here right on time!”
Sometimes, you have to point out the obvious to make customers aware, like pointing out that you arrived with the customer’s order right on time.
Punctuality is a major factor in customer satisfaction.
Highlighting on-time deliveries reassures customers that their time is valued.
Here’s what you can do as a business to help with on-time deliveries. Route optimization software helps drivers consistently meet or beat time windows.
5. “I’m sorry for the delay, and I appreciate your patience.”
This is the type of message that will see your customer understand your circumstances and still give you a good rating. But not saying anything when you are delayed will result in a lower rating.
You might be stuck behind a heavy truck in the wrong lane for a minute or two. However, acknowledging the issue and thanking the customer for understanding shows professionalism.
Customers are more forgiving when drivers communicate delays politely.
6. “I’ve placed your package in a safe spot per your instructions.”
Attention to detail builds trust. Following the customer’s precise instructions goes a long way, but adding a short message acknowledging that their parcel is safe as per the instructions is even better.
Equip your drivers with delivery apps that allow customers to leave detailed drop-off instructions like a driver app. It enables direct communication between the customer and the driver.
Learn more about what a driver app is and how your business can benefit.
WATCH: What Is Route Optimization?
Addressing Concerns In Search For a Better Driver Rating
7. “Thank you! Your feedback helps me improve.”
A driver handing a package says, “Thanks for your time today! Your feedback helps me improve, so feel free to share your thoughts.”
This is what makes your service stand out from the rest. Inviting customers to give constructive feedback speaks about the confidence your team has in their service.
Remember! Positive interactions lead to better ratings.
But how do you motivate drivers to continue participating in this type of customer service? By using a reward system that recognizes their high ratings.
8. “I’m here to make your day easier.”
Customers want convenience and support. Showing your customers you are willing to support them in any way (without costing extra money) will improve the driver’s rating.
This phrase fosters goodwill and elevates the delivery experience. As a business, you can help your drivers by making it easier for them to be helpful. Perhaps you can provide lifting equipment or training to help drivers safely handle bulky or heavy items.
9. “It was great delivering for you today.”
A driver happy to do his job despite being under pressure (especially in peak season) leaves a lasting impression. And that’s exactly what boosts those driver ratings.
Conduct customer service workshops with your drivers to help emphasize the importance of closing interactions on a high note.
Final Word: The Phrase That Pays
Words matter in customer interactions, and being kind and showing you care can give a driver extra points.
These nine phrases show how simple adjustments can improve your business quality and driver rating.
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About the author
Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
