Parcel carrier DPD UK has selected Blue Yonder’s returns management solution to provide a digital portal for retail customers to manage returns effectively.
DPD retail customers will now be able to book a return and pick-up at a DPD location across the UK.
Blue Yonder offers a digital solution
Blue Yonder’s platform allows retailers, manufacturers, and logistics providers to meet customer demand through delivery planning. The company works with over 3,000 businesses globally to ensure they have sustainable and profitable operations.
Elaine Kerr, CEO, DPD UK says, “Blue Yonder’s digital returns portal, combined with our extensive pick-up shop network means that 95% of the urban population are under one mile from one of our drop-off locations. As a result, returns for consumers will be quicker, easier, and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers.”
DPD retailer customers will be glad to know, the new digital solution will:
- Help customers have a smooth experience.
- Give retailers control over what can be returned.
- Allow greater data visibility about the status of returns.
- Reduce reverse logistics costs and assist with inventory turnaround.
Also read: DPD takes action: Chatbot swears at customer
Research shows returns are significant
Tim Robinson, corporate vice president, Blue Yonder says, “The issue of returns is one that many retailers and carriers are keen to resolve. In our latest research, 68% of merchants across European e-commerce markets reported that return rates have increased in the past 12 months, and 63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business.”
Blue Yonder a strong performer in the market
The company’s capabilities have even seen it bring in automotive clients. In March 2023, Honda digitally transformed its supply chain with Blue Yonder. This has allowed it to monitor inventory movement and automate both its planning and production processes.
In April 2023 global analyst firm Forrester Research named Blue Yonder a “Strong Performer” in The Forrester Wave – a guide for buyers considering their purchasing options in a technology marketplace. The publications described Blue Yonder as “the best fit for firms that are making a slow transition away from legacy solutions and that need to add modern optimization support now.”
DPD giving customers more choice
In November 2023, DPD and Evri announced a partnership with the UK Post Office and Royal Mail Group. The buy-in-branch parcel service in selected branches. Parcel carriers DPD and Evri have been chosen for this new service as they have the UK’s largest network.
Now Read: Watchdog tells Royal Mail to reform to customers’ needs
About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
