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Benefits of Hiring Neurodiverse and Dyslexic Drivers For Your Delivery Businesses.

Benefits of hiring people with Dyslexia
Benefits of hiring people with Dyslexia

You’ve probably never heard of the term neurodiverse before.

Heck, you’ve probably never even thought about the benefits of hiring Neurodiverse and Dyslexic Drivers for your delivery business.

Let’s start with the absolute basics of Neurodiversity, then jump right into the 10 benefits of hiring Neurodiverse drivers.

As a side note, this blog was written by our neurodiverse Chief Marketing Officer with Dyslexia, Louis Petrides. You can read more about his Dyslexic story here. For more information about Neurodiversity assistance, please always seek advice from a qualified medical professional.

What is Neurodiversity?

Neurodiversity is this incredible idea that started back in the ’90s, thanks to a sociologist named Judy Singer. It’s all about celebrating the unique strengths and skills that different people have, and how it can help businesses grow and adapt in this ever-changing changing digital world we live in.

Neurodiversity is a celebration of the amazing differences in how our brains operate and how we interact with the world. It’s embracing the fact that everyone’s unique.

The neurodiversity movement recognizes that conditions such as autism, attention deficit hyperactivity disorder (ADHD), Dyslexia, Dyspraxia, and others are not necessarily deficits or disorders, but rather part of the normal variation in human neurology.

What is Dyslexia?

Dyslexia is a condition that impacts a person’s ability to read, calculate, write, or spell. Often highly creative, personable and the ability to find efficiencies in day to day work faster than non-Neurodiverse individuals. It’s a lifelong condition that varies in severity with a dozens of variants. Read a more complete and thorough guide on what is dyslexia here.

Now let’s jump into how those with Neurodiversity and Dyslexia can make excellent courier drivers.


10 Reasons Why Neurodiverse Adults Would Make Amazing Delivery Drivers

While neurodiversity is broad in nature with many different areas, we could be here for days going into the absolute depths of the advantages and disadvantages, traits and benefits to businesses as a whole.

We’ll stick to the general reason why neurodiverse adults could benefit your fleet of drivers.

1. Neurodiverse Have High visual-spatial skills

Neurodiverse adults are like map wizards! They have amazing visual-spatial skills. This enables them to navigate routes easily and understand GPS devices and software like Locate2u, which tells the driver where to go and the most efficient route.

Visual-spatial skills are super important when it comes to navigating and finding the best routes for deliveries. People with strong visual-spatial abilities are really good at understanding maps and spatial relationships, which means they can quickly figure out the most efficient way to get from point A to point B. This can save a ton of time and make their deliveries much more efficient.

Plus, they might be better at mentally rotating and manipulating objects in their minds, which can be really helpful when trying to figure out how to fit packages into their vehicles or how to carry them up to someone’s doorstep without any problems.

On top of that, their keen sense of direction and ability to visualize routes can help them avoid getting lost or confused, even in unfamiliar areas. This means they can confidently navigate new neighborhoods and quickly adapt to any changes in their delivery routes.

So, having strong visual-spatial skills can be a huge asset for a delivery driver, making them more efficient, adaptable, and just overall better at their job!

2. Neurodiverse are Unique Problem Solvers

Neurodiverse adults are problem-solving ninjas. Since they’ve had to find their own ways to process information during their school years, they’re super adaptable and great at tackling unexpected challenges on the road.

Since neurodiverse folks often have to find alternative ways to process information and overcome obstacles in their daily lives, they’ve become experts at coming up with creative solutions to problems. This can be super helpful when faced with unexpected challenges on the road.

For example, if there’s a sudden road closure, detour, or traffic jam, they’re more likely to quickly think of alternative routes or strategies to get around the issue and still make their deliveries on time. They’re also more adaptable when it comes to handling last-minute changes to their delivery schedule or dealing with issues like missing or incorrect delivery information.

In addition, their unique way of thinking can help them spot potential problems before they become big issues. They might notice that a certain route is always congested at a specific time of day and proactively find a better route to avoid delays.

And let’s not forget their ability to stay calm under pressure. Because they’ve had to navigate so many challenges in their lives, they’re often better equipped to handle the stress and pressure that can come with being a delivery driver.

So, having top-notch problem-solving skills can make a neurodiverse delivery driver more adaptable, efficient, and just really great at getting the job done, no matter the obstacles. 

3. Neurodiverse have Highly Creative Minds

Neurodiverse adults are super creative. This means they can come up with new ways to find routes, make deliveries more efficient, and just roll with the punches when things change.

Their creative thinking can be a real game-changer when it comes to dealing with the ever-changing demands of driving. Neurodiverse adults can come up with new and innovative ways to approach their routes, optimize their deliveries, and make the entire process smoother and more efficient.

For example, they might think of clever shortcuts or alternative routes that others might not have considered, which can save time and make deliveries even faster. Or, if they’re faced with tricky parking situations, they can use their creativity to find a safe and convenient solution that won’t disrupt traffic or cause any issues for the customer.

Their creativity can also help them in dealing with unexpected challenges. If they encounter a problem like a package that’s too large to fit through a customer’s door, they might come up with an inventive way to break it down or repackage it to make the delivery possible. WITHIN REASON OF COURSE!!!

On top of that, their creative mindset can be an asset when communicating with customers. They can come up with friendly and engaging ways to interact with clients, ensuring a positive experience for everyone involved.

In short, having a creative mind can help a neurodiverse delivery driver adapt to various situations, find new solutions to challenges, and provide an overall better and more enjoyable experience for both themselves and their customers.

4. Neurodiverse have Persistence and Resilience

Neurodiverse adults have persistence and resilience. 

Growing up with unique challenges, neurodiverse individuals often learn to persevere and keep pushing forward despite any setbacks or obstacles they face. This kind of “never give up” attitude can be a huge advantage when working as a delivery driver.

When they encounter challenges on the job, like bad weather, difficult deliveries, or unforeseen delays, they’re more likely to stay focused and determined to find a solution rather than getting discouraged or giving up. This means they can keep their cool and make sure that packages get delivered no matter what.

Plus, their resilience can help them bounce back from tough days or difficult situations more quickly. We all know that being a delivery driver can be pretty demanding at times, but their ability to recover and stay positive in the face of adversity can help them maintain a high level of performance and job satisfaction.

And let’s not forget how their persistence and resilience can be inspiring to their coworkers and teammates. Seeing someone tackle challenges head-on and keep a positive attitude can be a great motivator for others to do the same.

In a nutshell, the persistence and resilience of neurodiverse individuals make them well-equipped to handle the ups and downs of being a delivery driver, ensuring they can consistently provide great service and overcome any obstacles that come their way.

5. High Level Experiential Memory & Leaders In Neurodiverse 

Neurodiverse adults remember visual queues like nobody else. While they might struggle with certain types of memory, neurodiverse individuals often excel when it comes to remembering experiences, which can be really handy for their job. This means they can easily recall details about specific routes they’ve taken, customers they’ve met, or even preferences that customers might have when it comes to their deliveries.

With this strong experiential memory, they can more efficiently plan their routes and make adjustments based on past experiences. For example, they might remember that a certain road tends to get congested during rush hour, so they can plan their deliveries accordingly to avoid delays.

Additionally, remembering customer preferences and details can help them personalize their service, leading to happier clients. They might recall that a particular customer prefers their packages to be left on the side porch instead of the front door, or that another customer always appreciates a friendly wave and a smile when they make a delivery.

This ability to remember and apply past experiences can make them more efficient and effective at their job, as well as help them build strong relationships with customers by providing personalized and attentive service.

So, having a strong experiential memory can be a real game-changer for a neurodiverse delivery driver, allowing them to learn from their experiences and continually improve their performance on the job.

6. Neurodiverse Adults are Hyper Personable 

Neurodiverse adults are people-orientated. Neurodiverse individuals often encounter difficulties navigating through a world that is not always accommodating to their way of thinking. As a result, they tend to develop exceptional interpersonal skills to compensate for these challenges. This means they can really connect with people, making them great at providing excellent customer service.

When out on delivery routes, their ability to communicate effectively, listen actively, and empathize with customers can help them create a positive experience for everyone involved. They’re able to handle customer questions or concerns with ease, making sure that each person they interact with feels heard and understood.

Their strong interpersonal skills can also help them build rapport and foster long-lasting relationships with customers. Customers appreciate a friendly, attentive delivery driver who takes the time to get to know them and their needs. This can lead to repeat business and even word-of-mouth referrals, which are so important in the delivery industry.

On top of that, their excellent communication skills can be a real asset when working with their team members, dispatchers, and supervisors. They’re able to clearly and effectively share information, collaborate on solving problems, and contribute to a positive work environment.

In short, having top-tier interpersonal skills can make a neurodiverse delivery driver a real standout in their field, providing amazing customer service, building strong relationships with customers, and contributing to a great team dynamic.

7. Neurodiverse Adults are Highly Adaptable 

This is similar to point 2. Since they’ve had to adapt to a world that doesn’t always cater to their unique ways of thinking and processing information, neurodiverse people often become really good at adjusting to new situations and handling change like a pro.

In the fast-paced world of delivery driving, schedules change suddenly and unexpected challenges arise often. Adaptability is a game-changer in this industry and can make a significant difference.They can quickly adjust their routes or delivery strategies to accommodate last-minute changes, like additional packages or new customer requests, without getting flustered or overwhelmed.

Their adaptability can also help them stay calm and focused when faced with unexpected roadblocks, like bad weather, traffic jams, or road closures. Instead of panicking or getting frustrated, they can quickly come up with alternative plans to keep their deliveries on track and ensure that everything gets to where it needs to go.

In addition, their ability to adapt to new technologies and tools (like Locate2u) can be a real asset in the ever-evolving delivery industry. As new software, apps, or devices are introduced to help streamline the delivery process, they’re often able to learn and adjust to these changes quickly, making sure they stay at the top of their game.

So, having a high level of adaptability can make a neurodiverse delivery driver an invaluable asset to their team and customers. They can handle unexpected challenges and changes with ease, ensuring they consistently provide top-notch service.

8. Attention to what matters

Neurodiverse adults have an eagle eye for details. While they might struggle with certain aspects of reading or processing information, neurodiverse people often learn to compensate by paying extra close attention to the details that matter. This can be a huge advantage when it comes to handling important information like addresses, delivery instructions, and package details.

Neurodiverse people’s ability to focus on the little things, meaning they’re less likely to make mistakes such as delivering a package to the wrong address or overlooking special instructions from a customer. This attention to detail can help them ensure that each delivery goes smoothly and that customers are satisfied with the service they receive.

Moreover, their keen eye for details can also come in handy when it comes to the actual process of loading and unloading packages, as well as organizing their delivery vehicle. They can spot potential issues, like a fragile item that needs extra care or a package that requires a specific delivery time, and make the necessary adjustments to ensure everything goes according to plan.

This focus on details can also help them maintain their vehicle and equipment, catching potential problems before they turn into costly repairs or breakdowns. They might notice small issues that others might overlook, like a tire that’s starting to wear down or a GPS device that’s not updating correctly, and take action to keep their vehicle in top shape.

In summary, having a keen eye for details can make a neurodiverse delivery driver more efficient, accurate, and reliable, ensuring that they provide exceptional service to their customers and that their deliveries run as smoothly as possible.

9. Neurodiverse people are Highly Empathetic

Neurodiverse adults have big hearts. Neurodiverse individuals have faced their own set of challenges throughout life, and because of that, they tend to develop a deep sense of empathy for others. They can more easily put themselves in someone else’s shoes and understand the struggles or needs of other people.

When it comes to delivery drivers, having that level of empathy can make a huge difference in customer service. They can anticipate the needs of their customers and go the extra mile to make sure they’re satisfied. For example, they might be more understanding if a customer has special delivery instructions or if they’re dealing with someone who might need a little extra help or patience.

Not only that, but their ability to empathize and connect with customers can also help them build strong, lasting relationships with clients. People tend to remember when someone goes out of their way to understand and support them, and that kind of positive experience can turn a one-time customer into a loyal, repeat client.

So, their empathy and understanding can really help create memorable, positive interactions with customers and make a significant impact on their overall satisfaction.

10. Unique perspectives for an ever-changing digital landscape.

Often, you might not understand the point a neurodiverse person is making because they’re thinking so far beyond the original challenge. This is because neurodiverse people have a unique way of thinking and processing information, which can often lead them to see things from a different angle than their neurotypical counterparts. This fresh perspective can be incredibly valuable when it comes to finding new and improved ways to approach the delivery process.

For example, they might notice inefficiencies in the current delivery route or system that others haven’t spotted, and come up with creative solutions to address these issues. This can lead to more efficient routes, faster deliveries, and an overall better performance.

Their unique perspective can also help them identify potential areas for improvement in terms of customer service. They might pick up on subtle cues or preferences that other delivery drivers miss, and adapt their approach accordingly to better meet the needs of their clients.

In addition, their fresh viewpoint can be a real asset when it comes to collaborating with their team members and contributing to a positive work environment. They can bring new ideas and insights to the table that others might not have considered, fostering an atmosphere of innovation and continuous improvement.

So, the valuable perspective that neurodiverse individuals bring to the job can help them excel as delivery drivers, driving innovation, and improvement in their work while also making a positive impact on their team and customers.

Hiring Neurodiverse and Dyslexic Drivers
Hiring Neurodiverse and Dyslexic Drivers

A quick recap of why hiring neurodiverse and dyslexic drivers can benefit your delivery business.

  • They often have fantastic visual-spatial skills that help them navigate and find the best routes.
  • Their top-notch problem-solving abilities allow them to tackle challenges with ease.
  • Their creativity helps them think outside the box and find innovative ways to improve the delivery process.
  • Their persistence and resilience keep them going strong, even when facing obstacles.
  • Their strong experiential memory helps them learn from past experiences and continually improve.
  • Their impressive interpersonal skills make them great at providing excellent customer service and connecting with clients.
  • Their adaptability ensures they can handle changes and unexpected challenges like pros.
  • Their keen attention to detail helps them avoid mistakes and provide a reliable, accurate service.
  • They can multitask effectively, juggling multiple deliveries and tasks without getting overwhelmed.
  • Their unique perspective brings fresh ideas and insights to the table, driving innovation and improvement.

Neurodiverse individuals can bring a whole lot of amazing qualities to the job as delivery drivers. These traits not only help them excel in their work but also contribute to a more inclusive and diverse workforce, which is definitely something to celebrate!

To discover how Locate2u can aid your delivery business and provide neurotypical drivers with some of the advantages that neurodiverse drivers possess, kick-start our free trial and experience it for yourself.

About the author

Founder and CEO at Zoom2u & Locate2u (ASX:Z2U). Steve has significant software development and entrepreneurial experience. Operating in the delivery space for more than 15-years, he actively contributes to the development of the industry. He has a strong focus on job management and job despatch systems.

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