Insights on solving the last mile delivery challenge, reducing failed deliveries, and meeting rising customer expectations.
85 articles
A last mile delivery service is the final leg of an order's journey, from a local hub or store to the customer's door. It exists in two forms: capacity bought from a carrier or 3PL, or an in-house operation run with your own drivers and…
Cold chain logistics is the temperature-controlled storage, handling and transport of perishable goods from origin to final handoff: vaccines and chilled pharmaceuticals at 2–8°C (36–46°F), frozen food at -20°C (-4°F), and certain…
Last mile visibility is the ability to track a delivery in real time from dispatch through to proof of delivery, including live driver location, dynamic ETAs, customer notifications and exception alerts. It is a workflow, not a single…
Last mile delivery solutions are software platforms that manage the final delivery leg end to end: route optimisation, driver mobile apps, dispatcher dashboards, customer tracking, and proof of delivery. They differ from 3PL services,…
Last mile delivery metrics are the KPIs that measure the final delivery leg: on-time delivery rate, first-attempt success rate, cost per delivery, order accuracy, and average service time per stop. The most useful ones are leading…
Last mile delivery is the final leg of the supply chain that moves a parcel from a local depot or fulfilment centre to the customer's door. It is the most expensive stage, often accounting for around half of total delivery cost, because…
Last mile tracking is the real-time monitoring of an order during its final delivery leg, from a depot, store or pickup point to the recipient. Unlike static carrier status updates, it uses live GPS from the driver, dynamic ETAs, customer…
Courier operators who shifted from paper dispatch sheets to integrated route optimisation, mobile proof of delivery, and live customer ETAs are running roughly 9.4 stops per driver-hour, up from 6 stops on legacy workflows. That 56% lift…
Australian road freight moved over 240 billion tonne-kilometres in the most recent reporting year, according to the BITRE Australian Infrastructure and Transport Statistics Yearbook 2024.
At 6:47am on a Tuesday, a recipient in Marrickville refreshes the carrier tracking page and sees the status flick to Out for Delivery. They're working from home. They make coffee, set up at the kitchen table, and glance at the page every…
A mid-size courier operation in the northeast pulled its Q1 contact-centre data and found something uncomfortable. Call volume was up 38% on the prior quarter. Every spike traced to the same window: 7:15am to 8:30am, Monday through…
In the fast-moving world of last mile delivery operations, last mile delivery communication 10 practical fixes to stop missed updates has emerged as a...
In the fast-moving world of last mile delivery operations, improve last mile delivery without more vehicles has emerged as a defining factor for...
In the fast-moving world of last mile delivery operations, last mile delivery explained the basics and beyond has emerged as a defining factor for...
In the fast-moving world of last mile delivery operations, last mile delivery warehouses closer to customers has emerged as a defining factor for...
In the fast-moving world of last mile delivery operations, why is last mile delivery so expensive challenges and solutions has emerged as a defining...
In the fast-moving world of last mile delivery operations, 7 reasons why you should consider in house delivery has emerged as a defining factor for...
In the fast-moving world of last mile delivery operations, last mile delivery 3 things customers care about has emerged as a defining factor for...
In the fast-moving world of last mile delivery operations, smartest way handle big and bulky last mile delivery has emerged as a defining factor for...
For e-commerce businesses grappling with urban congestion, finding a practical, proven approach is essential. The landscape of last mile delivery...
In the fast-moving world of last mile delivery operations, last mile delivery impacts product success has emerged as a defining factor for operational...
In the fast-moving world of last mile delivery operations, 15 ways to overcoming communication challenges in last mile delivery has emerged as a defining...
In the fast-moving world of last mile delivery operations, 12 innovative tools for real time communication in last mile delivery has emerged as a defining...