DHL Express has launched an international returns portal for its UK small and medium-sized enterprises (SME) customers. This portal, part of DHL Express Commerce, lets small businesses set up a branded returns process on their website quickly.
It is customizable, allowing e-commerce brands to set their own returns policies and terms, making it easy for shoppers to initiate returns and generate printable labels.
Returns are priority for business
Companies cannot ignore the topic of returns. This should be top of mind when it comes to doing business. A recent report by Doddle found 75% of merchants say improving returns is important.
Doddle works with over 900 retailers and logistics providers worldwide to manage first and last-mile delivery.
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DHL’s portal in action
Kerry Croft, business development director, DHL Express UK says as UK businesses continue to grow their global customer base, it’s important to offer the same level of service to international customers to those at home.
“Our returns portal allows small or growing e-commerce businesses to offer a professional returns solution that can give overseas shoppers real confidence,” says Croft.
Here’s a scenario: Imagine a small UK-based online clothing store struggling with managing returns. Customers often face difficulties initiating returns, leading to frustration and lost sales. With DHL Express’s new international returns portal, the store quickly creates a branded, customizable returns process on its website.
Now, customers can easily start returns and print labels directly from the store’s site. This streamlined process boosts customer satisfaction and loyalty, helping small businesses thrive in a competitive market.
Importance of returns in e-commerce sector
A good returns policy significantly impacts customer retention. Invesp reported that 92% of consumers would buy again if the returns process were easy. This highlights the importance of an efficient returns policy in fostering repeat business.
NOW READ: DHL reveals top e-commerce trends for 2024
Photo Credit: Canva. Graphic image: DHL
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
