The recent pandemic has managed to ultimately change the way people buy their essentials. To purchase supplies like food and medicine, people turned to e-commerce. During the pandemic, national-level pharmacy professionals performed front-line roles as the demand for all medicines in all categories went up by almost 100%. From then until now, people are still ordering online instead of going out because of convenience.
This preference of ordering online resulted in enormous losses for offline pharmacies. Yet, pharmacies are also subjected to the exact expectations of other e-commerce businesses; fast deliveries when it comes to purchased goods.
Suppose you are a medical or pharmacy enterprise that wants to expand or is already online looking to improve your deliveries’ reliability. In that case, a delivery management system can save money and time and improve your overall efficiency.
What is Delivery Service Management?
A delivery service management system is a tool that automates your logistic operations. It digitises your dispatching, tracking, and route planning, ensuring a smooth transfer of items from your pharmacy to your customer. With customers wanting their packages as soon as possible, delivery management software takes the stress off business owners by keeping their bookings organised. This ensures you’re delivering life-saving medical items on time, every time.
Benefits of Using A Delivery Service Management System
There are many advantages to using a delivery management system to streamline your medicine delivery process. Some of which are:
You can store all your bookings and deliveries in one location and track the status of each one. You’ll be able to tell if it’s pending, en route, or arrived at its destination. It’s a convenient way to keep your pharmacy’s operations running smoothly. It also helps maintain transparency throughout the delivery process.
Medicine and medical supplies are critical things that need to arrive on time. It’s because they may mean the difference between life and death to the client. Route optimisation gives the driver the best and most effective delivery path.
A fleet management system such as Locate2u can also adapt for a new order, add last-minute stops and re-optimise the routes. Talk about flexibility! It can also prioritise some deliveries above others. For example, if you need deliveries completed at certain times, the system can make it happen. It can save you money and time by reducing excessive fuel usage as drivers are on the most efficient route.
Through GPS tracking, you can track the live location of your shipment. The ability to monitor your drivers is crucial for creating transparency for your business and your customers. Knowing the whereabouts of your team member improves the accuracy of ETA’s and allows customers to anticipate their arrival. It’s also paramount for all the prescriptions or medical items that are time-sensitive.
In 2021, customers are demanding more when receiving their packages. In a recent study, 83% of people track their shipment once or twice until they get it. Push notifications accomplish this tracking—the reports on where the package gets more precise as the package gets closer to the customer.
With a delivery service management system, everybody is on the same page, so there is no miscommunication. It can show the entire route of all the deliveries to your team instantly, so everybody knows where an order is at any point. If there is any delay, everybody is aware of making changes when needed.
With proof of delivery, you know your customer’s order has arrived safely with digital picture confirmation and an e-signature as proof of delivery. This also reassures the business of the job’s successful completion.
Some delivery management systems offer customers the ability to rate their experience. Driver ratings give your customers a voice and you insight on their experience. Once delivery has been completed, the customer will get the opportunity to rate their experience via an SMS which you can set up to send automatically. This helps you determine what needs to be improved so that customers are getting the best service possible.
Track Your Delivery Runs with Locate2u
Locate2U has one goal in mind; to offer the most efficient and user-friendly service for both you and your customers. Locate2u is well equipped to handle the intricacies and urgency of medical deliveries through its accommodating technology. This service allows you to integrate the platform into your existing business e-commerce software.
Track medical and pharmacy delivery runs from your desktop and your smartphone. With a range of GPS tracking devices, route optimisation and proof of delivery, you can be sure your orders reach their destination on time.