Online shoppers will now be able to make returns easier, this is thanks to a partnership with Inmar Post-Purchase Solutions and Doddle. The collaboration will see 2,000 drop-off locations at FedEx offices nationwide in the US.
Inmar Post-Purchase Solutions specializes in optimizing and managing the post-purchase experience for retailers and consumers.
Spencer Baird, CEO of Inmar Intelligence says: “Collaborating with FedEx to optimize the returns experience underscores our mission of making businesses smarter to improve consumers’ lives. This effort creates new opportunities to further streamline returns for customers, retailers, and brands.”
In a recent survey by the company found that 60 percent of online consumers would no longer shop with a merchant after a single poor returns experience.
Why does this partnership matter? The expanded package-free drop-off network will allow retailers and brands to lower costs while delivering a positive returns experience for their customers.
Doddle solves the returns problem
Doddle works with over 900 retailers and logistics providers worldwide to manage first and last-mile delivery.
The company was acquired by supply chain platform Blue Yonder in October.
Blue Yonder’s platform allows retailers, manufacturers and logistics providers to meet customer demand through delivery planning.
The company works with over 3,000 businesses globally to ensure they have sustainable and profitable operations. Logistics providers who do business with Doddle include Amazon, Australia Post, FedEx and the United States Postal Service.
Returns are a priority
Earlier this year, Doddle released a returns report which found that 75% of merchants say improving returns is important.
Picture this: Imagine a fashion enthusiast browsing an online store for a new jacket. The shopper finds one they like and makes the purchase after carefully reading the size guide. However, when it arrives, the jacket is too tight around her shoulders.
The shopper knows the store offers a straightforward return policy, allowing returns within 30 days. She logs into her account, selects the “Return” option, and prints a prepaid shipping label provided by the store.
After packaging the jacket and dropping it off at her local post office, she receives an email confirming the store has received her return and will process her refund. Within a week, the shopper receives her refund in full.
The shopper also receives a follow-up email thanking her for her feedback, with a discount code for her next purchase.
Feeling satisfied with the prompt service and straightforward process, the fashion enthusiast uses the discount code to buy another jacket in the right size. The shopper remains loyal to the brand, knowing she can shop confidently due to their excellent return policy.
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Photo Credit: Canva
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
