Locate2u the Company & its Products ▾

Locate2u Pulse is a software platform designed for any delivery or service business. Learn more here.

Locate2u News

Locate2u News offers up-to-date logistics and e-commerce insights from across the globe, keeping you informed on industry trends and developments.

Locate2u Pulse

Locate2u is a software platform designed for any delivery or service business. Our solution helps these businesses improve their route efficiency, improve their customer’s delivery experience, and increase productivity, all while reducing the time it takes to plan routes.

Kohl’s launches The Return Drop nationwide

Kohl’s launches The Return Drop nationwide
Kohl’s launches The Return Drop nationwide

Kohl’s is making returns easier with a new service called The Return Drop @ Kohl’s. This in-store service allows customers to return items without needing a package or label. They can do this at over 1,100 Kohl’s locations across the US. 

Thanks to a partnership with Inmar Post-Purchase Solutions and Narvar, shoppers can now return products from brands like Carhartt, Hanes, and Levi’s at Kohl’s stores.

Locate2u reported on a study by Doddle earlier this year that shows 75% of merchants say improving returns is important. 

How does The Return Drop work? 

The Return Drop @ Kohl’s makes returns easy for customers. After starting a return with the original retailer, shoppers can choose “Kohl’s Drop Off” and get a QR code from Narvar. 

They bring the QR code and the item to any Kohl’s store – no box or label needed. Kohl’s then sends all returns to Inmar Post-Purchase Solutions to be processed.

Gregg Barta, Kohl’s executive vice president of supply chain and logistics says:  “Not only will The Return Drop @ Kohl’s remove friction for customers, but it will also provide operational benefits and efficiencies to participating retailers and brands.”

ALSO READ: Kohl’s taps Instacart for quick delivery

Post-purchase customer experience

Narvar was founded in 2012 by Amit Sharma, who has extensive experience in retail and supply chain management from working at Apple, Walmart, and Williams-Sonoma.The company provides post-purchase customer experience solutions for retailers.

Since then, Narvar has helped over 125 million consumers globally, handling 7 billion interactions in 38 countries and 55 languages, with offices in North America, Europe, and Asia Pacific.

Amit Sharma, Narvar founder and CEO says: “Shoppers have shown how much they value easy returns, and brands win when they offer multiple returns options to meet their customers’ need for convenience.” 

Sharma adds that by partnering with Kohl’s, the business is bringing the power and breadth of its nationwide store network to its merchants. This will give merchants an additional way to deepen their relationships with customers and drive long-term loyalty. 

NOW READ: DHL Express empowers UK SMEs with customizable returns

Photo Credit: Canva

About the author

Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.

Capterra Pixel