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Customer Experience

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    How Delivery Feedback Loops Improve Operations and Customer Experience

    How Delivery Feedback Loops Improve Operations and Customer Experience

    By the time a delivery complaint reaches your desk, the damage is already done. Without delivery feedback looping back into operations, nothing really gets fixed. Every missed delivery, late arrival, or frustrated customer creates operational drag. The data explains exactly

    Austrian Post introduces in-home delivery with Nuki

    Austrian Post introduces in-home delivery with Nuki

    Austrian smart lock maker Nuki wants to end the everyday hassle of missed deliveries with its “In-Home Delivery” solution. Their innovative smart locks allow parcel couriers to enter homes even

    67% of customers face delivery issues: Descartes report

    67% of customers face delivery issues: Descartes report

    In the latest report by Descartes, customers say they are still experiencing delivery problems.  Descartes, alongside SAPIO Research, conducted a survey of 8,000 consumers across Europe and North America. The

    How Starbucks and Podback are reducing waste

    How Starbucks and Podback are reducing waste

    Starbucks has partnered with Podback, a coffee pod recycling service. Customers using the famous coffee brand at home can now pick up a recycling bag, making it easier for customers

    Delivery innovation: Parcel lockers at UK pubs

    Delivery innovation: Parcel lockers at UK pubs

    Quadient, a global player in integrating digital and physical communication channels and a key parcel locker operator, has recently partnered with Stonegate Group, the UK’s largest pub company. This collaboration

    Sendle expands picks up locations across Australia

    Sendle expands picks up locations across Australia

    Sendle, the Australian courier service catering to small businesses, has significantly bolstered its international shipping network by a remarkable 40%. Post & Parcel reports this expansion aims to empower a

    Sendcloud: Returns fees to become the norm

    Sendcloud: Returns fees to become the norm

    In its latest research, shipping platform Sendcloud has found that 79% of fashion retailers charging for and paid returns are increasingly taking the stage in the fashion industry. The company

    DPD UK triumphs in parcel delivery poll

    DPD UK triumphs in parcel delivery poll

    Parcel carrier DPD UK has come out on top in MoneySavingExpert.com’s annual delivery service poll. The victory trumps Amazon Logistics’ two year winning run.  Those who use parcel carriers were

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